Comments on: BT Network Tunnel damage leaves UK broadband users without internet.

By: computer repair

computer repair — Fri, 06 Jan 2012 20:16:10 +0000

this was a great part thank you for the help.

By: Vivien Hendry

Vivien Hendry — Fri, 15 May 2009 15:37:23 +0000

I know this is old news now but I was without internet connection from 4th to 15th April. Tiscali granted me a £10 goodwill payment which has just been added to my bill. However they have deducted the vat so the payment is only £8-69. How mean is that? I must have spent £20+ on phoning from a ‘different’ phone whilst trying to glean info. It was all rather strange – I live in North East Scotland and did not find anyone else who lost their service.

I have to say that prior to this incident Tiscali were ok but their customer service was non existent during the Olympic site outage and as soon as my contract is up I’m off.

By: David Jones

David Jones — Wed, 29 Apr 2009 20:49:13 +0000

Further to my above comment, it sems that Tiscali, without my consent have taken over my web-space, to put up their browser page; is this unlawful? Try my website http://www.aptwebsite.toucansurf.com and you will connect to the Tiscali web browser.

By: Gareth

Gareth — Wed, 29 Apr 2009 13:40:47 +0000

I did think about compensation from Tiscali, but they did tell us that they wouldn’t charge us for the time we were off. Tbh, I’m not going to even bother trying to get any compo, they have been good to us for 5 years and it’s the first real problem we’ve had, it’s not even Tiscali’s fault, so seems a bit harsh to me.

By: David Jones

David Jones — Wed, 29 Apr 2009 08:25:57 +0000

My server is Pipex/Tiscali. Nobody has been able to access my website since Sunday. I am still waiting to hear from Pipex again, for a reason. Tiscali seems to think it is associated with the Tunnel problem. Problem is, it is causing my clients to lose interest in my website. Any Advice?

David J Jones.

By: Patrick

Patrick — Sat, 18 Apr 2009 19:36:02 +0000

Ratbag: Since the 9th?? Not sure that that would be related to the BT tunnel outage.

Jonesy: The screaming.net problem was a different issue. They apparently forgot to renew their domain name. ooops! (see news: http://www.thinkbroadband.com/news/3930-tiscali-users-left-screaming-by-lack-of-e-mail.html)

Bob: Thanks for the tip (regarding compensation)

Otto: It’s a shame that BT are getting more business out of an issue they caused!

Thanks everyone for your input.

By: Gareth

Gareth — Fri, 17 Apr 2009 21:39:23 +0000

Live in Billingborough, lincs. No access through tiscali since 4th April. Its getting very annoying now!

By: Otto

Otto — Fri, 17 Apr 2009 13:01:06 +0000

been offline since sunday 5th… still cant connect at home.
Told Tiscali to stick it and have gone back to BT – at least it is all one provider supplying the whole package.
Cant access any business mail from home…..

By: Dion van Overdijk

Dion van Overdijk — Fri, 17 Apr 2009 07:14:49 +0000

Hi Markham.ph

We experiencedan outage over the last twenty or so hours starting around 10 AM Thursdat 16th April and was not back yet at 6 AM this morning(17/4)
After many frustrating hours my daughter finally asked me about it and I soon diagnosed that the problem must be external to my property. When ringing Tiscali helpline there was a recorded message about the tunnel, which is the first thing I knew about it.

What are the rules on compensation?

Yours sincerely,

Dion

By: Bob

Bob — Thu, 16 Apr 2009 13:21:34 +0000

After complaining to Tiscali by e-mail and asking to be compensated they replied with a £10 credit to my account, so I would advise every one to do the same